Terms of Service

These Terms of Service govern the relationship between IGNITE MARKETING LTDA, a limited liability company incorporated under the laws of the Federative Republic of Brazil, registered under Brazilian company number (CNPJ) 55.310.184/0001-88, with registered offices at Porto Alegre — RS, Brazil (“Ignite Marketing”, “we”, “us”), and the individual or legal entity purchasing its services or using its platforms (“Customer”, “you”).

By creating an account, purchasing a plan or using any Ignite Marketing platform, you confirm that you have read, understood and fully agree to these Terms. If you do not agree, do not use the services.

1. Scope of service

Ignite Marketing is a technology company that develops, licenses and operates digital software-as-a-service (SaaS) solutions, including: custom web platforms, automation and system integrations, data analytics tools, customer communication solutions, data APIs, infrastructure services and technical consulting.

Services are provided through subscription plans on a prepaid credit model, described and priced on our plans page, or through custom projects whose scope, timeline and price are set out in a commercial proposal accepted in writing by the Customer. An accepted proposal forms part of these Terms.

2. Eligibility

• The services are available exclusively to individuals aged 18 or over, or to duly represented legal entities.
• By purchasing, you confirm that you have full legal capacity and, where applicable, authority to bind the entity you represent.
• We do not provide services to individuals or entities subject to applicable international sanctions, nor in jurisdictions where provision is prohibited by law.
• We may refuse, suspend or terminate accounts that do not meet these requirements.

3. Account and user responsibility

• The Customer must provide true, complete and current registration information and keep it up to date.
• Access credentials are personal and non-transferable. The Customer is fully responsible for all activity carried out under their account.
• Any suspected unauthorised access must be reported immediately to contato@ignitemkt.com.br.
• The Customer is solely responsible for the content and data they upload, transmit or process through the platforms, and confirms holding the necessary rights over it.
• Sharing a single account across distinct organisations, or reselling access without written authorisation, is prohibited.

4. Payment terms

Subscription plans are charged and displayed in United States dollars (USD). The applicable prices are those in force at the time of purchase.

• Payment methods: international credit cards for USD charges. Customers in Brazil may request local billing via PIX or bank slip through our sales email.
• Processing: transactions are processed by authorised payment institutions. Ignite Marketing does not store full card numbers or security codes.
• Recurring billing: subscriptions renew automatically each monthly cycle until the Customer requests cancellation.
• Credits: plan credits are made available in the account immediately after payment confirmation and are consumed as the tools are used.
• Custom projects: follow the milestone payment schedule set out in the proposal, starting at US$ 999.
• Taxes and fees: any taxes, currency conversion fees or charges applied by the card issuer are the Customer's responsibility.
• Invoicing: an invoice is issued for every transaction and sent to the registered email address.
• Late payment: overdue amounts may lead to suspension of access after prior notice, plus a 2% penalty and 1% monthly interest, as permitted by applicable law.
• Price changes: changes to recurring plan prices are communicated at least 30 days in advance. You may cancel before they take effect, without penalty.

5. Delivery and digital nature of the service

6. Cancellation and refunds

Subscriptions may be cancelled at any time, with no penalty and no minimum term. Refund conditions, the withdrawal window and the treatment of unused credits are set out in our Refund Policy, which forms an integral part of these Terms.

7. Acceptable use

It is expressly prohibited to use the services and platforms to:

• Carry out any unlawful or fraudulent activity, or any activity that infringes third-party rights.
• Transmit offensive, discriminatory, defamatory content or content inciting violence.
• Distribute malware, conduct phishing or attempt to gain unauthorised access to systems.
• Send unsolicited bulk communications (spam) or breach the usage rules of third-party platforms.
• Collect or process personal data without an adequate legal basis.
• Reverse engineer, copy or resell proprietary components without written authorisation.
• Deliberately overload the infrastructure or circumvent contracted technical limits.

Any of these behaviours authorises immediate suspension of access and termination of the contract, without prejudice to applicable legal remedies and with no right to a refund of amounts relating to the period already used.

8. Intellectual property

The Ignite Marketing brand, the website, proprietary software components, documentation and materials developed in house belong to IGNITE MARKETING LTDA and are protected by Brazilian Laws 9,610/1998 and 9,609/1998, as well as applicable international treaties.

A subscription grants the Customer a non-exclusive, non-transferable and revocable licence to use the services, limited to the contracted period. In custom projects, ownership of source code developed specifically for the Customer transfers to them once the contract is paid in full, except for pre-existing components, libraries and frameworks, which remain under licence. Content, data and trademarks provided by the Customer remain their property.

9. Availability

We work to keep the platforms continuously available, but uninterrupted operation cannot be guaranteed. Interruptions may occur due to scheduled maintenance, third-party failures (hosting providers, APIs, carriers), acts of God or force majeure. Scheduled maintenance affecting availability is announced in advance.

10. Limitation of liability

To the maximum extent permitted by applicable law, Ignite Marketing's total liability for losses and damages related to the services is limited to the amount actually paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.

We are not liable for loss of profits, loss of business opportunity, data loss arising from the Customer's acts or omissions, or for indirect, incidental or consequential damages. This limitation does not affect rights granted to consumers by the Brazilian Consumer Protection Code (Law 8,078/1990), where applicable.

11. Data protection

Personal data is processed in accordance with the Brazilian General Data Protection Law (LGPD, Law 13,709/2018) and, where applicable, the European Union General Data Protection Regulation (GDPR). Details are set out in our Privacy Policy. Where we act as a processor of the Customer's data, processing is limited to their documented instructions.

12. Termination

• Subscriptions run for an indefinite term and may be terminated by the Customer at any time, taking effect at the end of the cycle already paid for.
• We may terminate the service on 30 days' notice, or immediately in the event of a breach of these Terms.
• Project contracts end upon delivery and formal acceptance of the scope.
• Upon termination, the Customer may request an export of their data within 30 days of the end date.

13. Changes to these Terms

We may update these Terms to reflect legal, technical or business changes. Material changes will be communicated by email or by notice on the platforms at least 30 days in advance. Continued use after they take effect constitutes acceptance of the new version.

14. Governing law and venue

These Terms are governed by and construed exclusively in accordance with the laws of the Federative Republic of Brazil. The courts of the district of IGNITE MARKETING LTDA's registered office, in the State of Rio Grande do Sul, Brazil, shall have jurisdiction over disputes arising from these Terms, without prejudice to a consumer's right to bring proceedings in their own domicile under the Brazilian Consumer Protection Code.

15. Contact

IGNITE MARKETING LTDA
Brazilian company number (CNPJ): 55.310.184/0001-88
Porto Alegre — RS, Brazil
Email: contato@ignitemkt.com.br
Phone: +55 51 99513-2311